Forums » Orders and shipping » Delivery time

Theron Burger
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  • Wrote 5 posts
  • Member since 20 Feb 15

Hi There.

Congrats on a great product. Was looking at the red pitaya and the DSLogic but your smart scope seems to win out.
The thing is, I am leaving for holiday in a week.... So I was wondering how your back orders are doing etc.
Your websites ordering process is a little spartan on delivery options and availability.
If I order now, and somehow choose express shipping, when can I expect to receive it?

P.S Wasnt exactly sure which category to post this in..

Theron Burger
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  • Wrote 5 posts
  • Member since 20 Feb 15

Haha, nice :)
So I see some evidence of activity. The Preorder category is now called orders and sipping, probably in response to :

P.S Wasnt exactly sure which category to post this in..

Any word on the shipping times though? ;)

Matt
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  • Wrote 661 posts
  • Member since 4 Dec 14

:)
I pinged Bruno as I can change forum topics but cannot provide you with shipment details :)
Can you already let us know your country+state?

Bruno
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  • Wrote 27 posts
  • Member since 20 Feb 14

Hi Theron, everything depends on where you live. Can you please give us that information?
European and US orders are usually shipped and delivered within one week, for other countries it may take slightly longer, but if necessary we can also use an express service, which we will charge in that case.

Theron Burger
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  • Wrote 5 posts
  • Member since 20 Feb 15

Oh wonderful.

I am in Frankfurt.
Let me know how much dhl express would cost and I'll place the order right now :)

P.S thanks for the weekend support, it's the hallmark of an engaged team :P

Bruno
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  • Wrote 27 posts
  • Member since 20 Feb 14

Hi Theron, DHL express would be an extra cost of 25 euro for us. If you are ok with that, we can ship today.
Could you then place the order on our website and send us an extra 25euro through PayPal on paypal.europe@lab-nation.com?
Thanks!

Theron Burger
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  • Wrote 5 posts
  • Member since 20 Feb 15

Done. Let me know if I messed anything up...

Looking forward to playing with it!

Thanks again.

Matt
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  • Wrote 661 posts
  • Member since 4 Dec 14

The package was picked up by DHL, you should receive it before tomorrow 6PM.
You should have received a tracking number, let me know if this is not the case.
Thanks!

Theron Burger
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  • Wrote 5 posts
  • Member since 20 Feb 15

Got the package! Thanks for the rapid turn around.
Looking forward to learning how it works :)

Unit has a few scratches, but nothing to worry about.
Also, FYI, the green ink of the box rubs off on the black aluminum, leaving little marks. Sure, they just brush off, but thought you should know.

Matt
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  • Wrote 661 posts
  • Member since 4 Dec 14

Well that was qutie fast -- took them less than 24h to deliver.
We're aware about the issue with the green ink and have taken this up with our suplier, should be solved in our next batch.

Please note that within a couple of hours we will release v0.0.8 of our software, which is a major upgrade. So please make sure you start from that version! We're very keen in learning what you think about the software. Especially the first impressions, as we know the 'learning curve' used to be quite steep, and we've tried to work on this. So it would be great if you note down your thoughts while going through the first usage, this is really interesting to us and hard to gather otherwise.

Jax son
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  • Wrote 1 posts
  • Member since 16 Jul 19

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